I called the Sheraton Chicago yet again today. This time I spoke to a different manager entirely. He apologized for having to ask me to review the whole sorry story, and then, agreed that they should comp the stay. He also apologized and sounded genuine about it.
I'm hoping the refund happens quickly. Our health insurance premium is knocking quite loudly at the door.
Thank you all for rallying behind me on this one. I wish someone from Sheraton had paid attention to what's being said about them online, but I guess they can't all be as savvy as we are, eh?!
Alrighty... back to the boxes.